Frequently Asked Questions (FAQ)

Orders & Shipping

How quickly will my order arrive?

Within Germany usually 1–3 business days after dispatch, within the EU usually 3–7 business days. Bulk containers may take a little longer.

How much is shipping?

Germany: €4.90 – free on orders from €199. EU: €14.99. You'll see the exact cost in the checkout before you complete your order.

Will I get a tracking number?

Yes. Once your order ships you'll receive a shipping confirmation by email, usually including a tracking number.

Will I receive an invoice with VAT?

Yes, every order comes with an invoice showing VAT.

Ink & Printers

Which ink fits my printer?

What matters is the cartridge or ink name (e.g. HP 302, Canon PGI-580, Epson 603). Every product title states which cartridges the ink is suitable for. Explained in detail in our guide: Which ink fits my printer? Or simply send us your printer model.

What's the difference between pigment and dye ink?

Pigment ink is waterproof and lightfast – ideal for text. Dye ink produces very brilliant colours – ideal for photos. Always use the ink type your printer specifies for each colour, and never mix the two. More here: Pigment or dye ink?

Is this original ink?

It is genuine InkTec ink from South Korea – compatible with the printer cartridges listed, not ink made by the printer manufacturers.

How should I store the ink?

Cool, dark and tightly closed. Shake pigment ink well before use. Do not drink, and keep out of the reach of children.

My printer prints stripes – what can I do?

Often the nozzles have dried up. Tips and a suitable cleaning fluid can be found here: Printer printing stripes?

Business & Bulk

Do you offer larger quantities or volume pricing?

Yes. Many inks are available in 1 kg or 20 kg containers. For copy shops, refill stations and print service providers we offer volume pricing – see Wholesale.

Returns

Can I return items?

Yes, you have a 30-day return period from receipt. Please let us know about your return in advance at info@inktec.ink. Details can be found in our cancellation policy.

My order arrived damaged – what now?

Please contact us right after receipt and include a photo, so we can solve the problem quickly.

Any other questions?

Email us at info@inktec.ink, give us a call or message us on WhatsApp: +49 176 95900116 – or use our contact form.